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Until 24 July we have very limited availability and any voicemail messages, texts or WhatsApps left on the phone will not be picked up. We may be able to offer some appointments in SW London, so we will be checking our webform enquiries from time to time. However we apologise in advance if we are unable to get back to you. In the meantime you may like to check https://www.lcgb.org/find-an-ibclc/ for other Lactation Consultants in your area.
During office hours (9am – 5pm Monday to Friday) our receptionist will be pleased to take your call. If she is speaking with another mother, please leave a message. She will phone you back as soon as possible. Outside of these hours, she will call you back at the beginning of the next working day.
If your request is outside of office hours (9-5pm) please use the website contact form. Although we don’t guarantee an immediate response, we endeavour to monitor this even at evenings and weekends, because we know that babies can’t tell the time yet! We will then get back to you as soon as we can.
Our receptionist will take some details (your name, phone number, email address, baby’s age, full postcode, and how soon you’d like a visit) and will make arrangements for one of us to contact you as soon as we can. We will do our best to do so within a maximum of 3 hours of your call, to arrange an appointment.
Please note that our receptionist isn’t qualified to give breastfeeding information. She will, however, endeavour to get one of the consultants to contact you as soon as possible, to arrange a visit.